Frequently Asked Questions

01 Order and delivery

How long will it take to receive my order?

Orders are shipped within 1–3 business days on average. The majority of orders are handed over to the courier within the first 24 hours.

02 Returns and Exchanges

How does your return and exchange process work?

Return and exchange processes are conducted with a focus on customer satisfaction.

03 Product content

Do your products contain refined sugar?

No, refined sugar is not used in the products. Sweetening is provided with natural ingredients; fruit, honey, and dates.

Do your products contain any additives, preservatives, or chemical substances?

No, there are no additives, preservatives, or chemical ingredients used in our products. The ingredients are prepared with the naturalness of homemade food. Not even natural flavorings are added; the flavors come entirely from the real ingredients used.

Are your products gluten-free?

The ingredients of our smoothie varieties, the CRUNCHIES series, and MELTIES protein bars are gluten-free. However, as the production process takes place in the same facility as products containing gluten, there may be a risk of cross-contamination. Therefore, they may not be suitable for individuals with severe gluten sensitivity, such as celiac disease.

Are your products vegan?

All smoothie varieties are vegan. Since MELTIES protein bars contain whey protein and hydrolyzed collagen peptides, and CRUNCHIES and granola varieties contain honey, these products are not vegan.

What is the type of protein in protein bars?

Whey protein and pea protein are used together in protein bars.