Refund policy

CAN I CHANGE MY DELIVERY ADDRESS?
To change your delivery address after completing your order, please call us at 0533 508 75 64.

ORDER CANCELLATION, WITHDRAWAL AND RETURN CONDITIONS
A cancellation request for an order, or for a product within an order, can be submitted until the invoice for that order has been issued.

To ensure www.gigis.com.tr customers can shop with confidence, and for health reasons, we do not accept returns of the following: products prepared at the BUYER's request or clearly tailored to their personal needs, single-use products that are not suitable for return, products that may spoil quickly or whose expiration date may pass, and products prepared at temperatures below -18 degrees Celsius.

As a general rule, products delivered incomplete or incorrectly due to a sender error can be returned within 7 business days of the delivery date, along with the invoice issued by our company and an attached note stating the reason for the return.