Privacy policy

Privacy and Security Policy

All services provided in our store are owned and operated by GİGİSFOOD GIDA RESTORAN SANAYİ VE TİCARET ANONİM ŞİRKETİ, registered at MUSTAFA KEMAL MAH. DUMLUPINAR BLV. NO: 274 /9 İÇ KAPI NO: 47 ÇANKAYA/ ANKARA.

Our company may collect personal data for various purposes. The following explains how personal data is collected and how it is protected.

By nature of the business, our Store collects certain personal information about members (such as name and surname, company details, phone number, address or email address) through membership registration or the completion of various forms and surveys on our Store.

Our company may periodically send customers and members information about campaigns, new products and promotional offers. Members can choose whether or not to receive such information when signing up, and can later change this preference in the account information section after logging in, or opt out via the link in the notification message they receive.

Personal information submitted electronically by our members during the approval process carried out through our Store or via email will not be disclosed to third parties outside the purposes and scope defined in the "User Agreement" between us and our members.

To identify system-related issues and quickly resolve any problems or disputes that may arise regarding the service provided, our Company records and uses members' IP addresses. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Beyond the purposes and scope defined in the Membership Agreement, our Company may use the requested information, either itself or through parties it cooperates with, for direct marketing purposes. Personal information may also be used to contact the user when necessary. Information requested by our Company, information provided by the user, or information related to transactions made through our Store may be used by our Company and the parties it cooperates with, beyond the purposes and scope defined in the "Membership Agreement", for various statistical evaluations, database creation and market research, without disclosing our members' identities.

Our Company undertakes to keep confidential information strictly private and confidential, to treat this as a duty of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain, being used without authorization, or being disclosed to a third party.

Credit Card Security

Our Company prioritizes the security of cardholders who shop on our shopping sites. Your credit card information is never stored in our system.

When you enter the checkout process, there are two things to look for to confirm you are on a secure site. One of them is a key or padlock icon in your browser's bar. This indicates you are on a secure web page and that all your information is protected through encryption. This information is used only in connection with the sales process and in line with your instructions. Credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and transmitted to the relevant bank for verification. If the card is approved for use, the purchase proceeds. Since no card information can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/billing/delivery address information for orders placed online by credit card is checked by our company against credit card fraud. Therefore, for orders from first-time customers to proceed to the supply and delivery stage, their financial and address/phone information must first be verified. If necessary, the cardholder or the relevant bank is contacted to verify this information.

Only you can access and change all the information you provide when registering. As long as you keep your login credentials secure, it is not possible for others to access or change your information. For this purpose, membership transactions take place within a 128-bit SSL secure environment. This system is an international encryption standard that cannot be broken.

Today, online shopping sites that offer an information line or customer service and display a full address and phone number are increasingly preferred. This way, you can get detailed information about any questions you have and better assess the reliability of the company providing the online shopping service.

Note: We recommend checking that an online shopping site displays the company's full address and phone number. If you are going to shop, note down all phone/address details of the store before making your purchase. If in doubt, call to confirm before shopping. All information about our company and its location is provided on all of our online shopping sites.

Mail Order Credit Card Information Security

Identity and credit card information you send us via the credit card mail-order method will be stored by our company in accordance with the principle of confidentiality. This information is retained for 60 days against possible chargeback disputes with the bank and is destroyed afterwards. If any amount other than the price stated in the mail-order form you approved for the products you ordered is charged to your card, you can naturally dispute it with your bank and prevent the payment, so this poses no risk.

Third-Party Websites and Applications

Our Store may link to other sites within the website. Our Company bears no responsibility for the privacy practices or content of sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.

Exceptional Cases

In the limited cases listed below, our Company may disclose user information to third parties outside the provisions of this "Privacy Policy". These cases are limited to:

1. Complying with obligations imposed by laws, decrees having the force of law, regulations and similar legal rules issued and in force by competent legal authorities;
2. Fulfilling and enforcing the requirements of the "Membership Agreement" and other agreements our Store has concluded with users;
3. When information about users is requested for an investigation or inquiry duly conducted by a competent administrative or judicial authority;
4. When disclosure is necessary to protect the rights or safety of users.

Email Security

Never write your credit card number or passwords in emails you send to our Store's Customer Service regarding any of your orders. Information in emails can be seen by third parties. Our Company cannot guarantee the security of information transmitted via your emails under any circumstances.

Browser Cookies

Our Company may obtain information about users visiting our store and their use of the website through a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in main memory. A cookie makes using the Internet easier by storing status and preferences about the site.

Cookies help obtain statistical information about how many people visit the site, for what purpose and how many times a person visits, and how long they stay on the site, and help dynamically generate ads and content from user pages designed specifically for users. Cookies are not designed to retrieve data or any other personal information from main memory or your email. Most browsers are initially set to accept cookies, but users can change their settings to block cookies or to receive a warning when a cookie is sent.